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I had insurance with this company for well over 16 years, during which time I had one previous claim for my roof I believe in all that time. Then in 2017 my water heater flooded my house and Ruined my carpet and baseboards which I had to file a claim.

Shortly after a huge storm came and destroyed half our town including my property and house causing me to have to file a second claim. Well, on my first claim I was only given 2500 to rip up the carpet haul it off take up the tack strip, repaint and repair the walls and baseboards, etc..and replace the flooring, yeah like that would pay for it. I am a single Mom, I work in law enforcement, and go to school, and have no one to help me and no other income, I got an extension an and finally saved to get everything done but the floors installed and emailed the company with the pictures and request for the remainder of my claim allowance to allow me to pay to have the floors installed on 10/25, and I was told sorry your date to ask for the remainder of your allowance was 10/24, and your claim is closed.

Also they dropped my coverage. I just can't even believe it, I can't stop crying, I don't know what I'm going to do.

Product or Service Mentioned: Germania Insurance Property Claim.

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I forwarded Meagan my information of the as she requested. She was very helpful to me and said she would send my information for review by a Claim Rep.

for the company, which she did. I was later contacted by the Claim Rep. who had received my claim information to review, who's name was Brady. Brady treated me extremely well.

He is very patient, very kind, seems compassionate and understanding in his work, is honest, and quiet frankly, conducted himself so professionally, yet in such a kind and personable manner I was literally blown away. It is rare to find someone like him , in his position, who still has his demeanor, attitude, and outlook, even when dealing with their current customers, much less a former one...this is very rare to find these days. Brady asked me about my claim, what repairs I had done, what all I had purchased, and asked for a photo record and copies of info and of receipts regarding the claim, in which he them advised me he would honor my claim. I was so very appreciative and blown away by Brady, and who he is as a person, I was surprised that someone like him still cares and exist in this world.

I sent Brady the info requested by email.

I have not received further contact at this time, or the reminder of my claim reward as of yet, but anticipate I will. sincerely, Andrea

Germania Insurance Verified Representative

YoungWhippet, Firstly, I am sorry you are experiencing these claim and policy issues during such a tough time and I completely understand your frustration. My name is Meagan, and I would like to assist you in any way I can to resolve this situation.

If you will please email your claim details to me at, I would like to forward your information directly to our claims department leadership team and see what they can do. Thank You.

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