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Germania Insurance - Extremely disapointed

Our car was hit by a driver on her phone. Her insurance is through germania and there is over $2,000 in damage but she told them she wasn't at fault so they are denying the claim. We are getting a copy of the police report and will fight this but are extremely disappointed in their behavior.
1.0
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#1103782
My truck received water damage from Hurricane Harvey flooding. When I called to report the claim, the lady on the phone asked me if it was brackish water? I told her yes and it got into the seats. She informed me the truck would be totaled. I had to have transportation...
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GermaniaInsuranceCares
GermaniaInsuranceCares
Germania Insurance Verified Representative

We are sorry that you had this negative experience. Please email us at gsocial@germaniainsurance.com , so we can look into your claim further.

Anonymous
Lol

You bought another truck before settling your claim that was dumb

1.3
I didn't like
  • Claims adjusters
#1102410
Your gonna love this little tale....My house was damaged by huricane Harvey, so I contacted the germania hot line... An "adjuster" , Jesi Dusak, set up an appointment with me for Friday maoring Sept 1st. When asked, I explained to Miss Dusak that the metal roof of my...
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Anonymous
Conley2020

I've had 2 adjustors here. Same crap. Said it was my fault for not tightening the screws. Doing maintenance. . It had nothing to do with that. No more Germania money grabbin...

Anonymous
Robert Filla

I've known the above Germania customer for more than 30 years and although he has his faults, as we all have, dishonesty is not one. And the price discrepancy between $35k and...

1.0
I didn't like
  • Getting screwed
#1095912
My mother's vehicle was parked in her garage and a lady came to her home and ran into her car parked in the garage and totaled out both vehicles and damaged my mothers garage. The lady that caused the accident was covered by Germania Insurance. We contacted Germania...
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GermaniaInsuranceCares
GermaniaInsuranceCares
Germania Insurance Verified Representative

We regret that you and your mother are unhappy with this claim experience. We take such concerns very seriously, and you will soon be contacted by a manager to discuss the lo...

I didn't like
  • Poor service all the way around
#1077881
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Germania Insurance - Claim

I filed a claim in January. It's July. My total loss has not been paid. Germania bad service. Should be out of business.
#1076895
My wife was driving on Interstate 10 when an 18 wheeler blew a tire while slightly in front of her. Tore up the air dam in front, damaged the hood and damaged the driverside bumper. Have been waiting about ten days for an "adjuster" ( read: try to avoid paying what it...
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GermaniaInsuranceCares
GermaniaInsuranceCares
Germania Insurance Verified Representative

Thank you for being a loyal policyholder at Germania Insurance. We are sorry that you have had these negative experiences with our company. Please email gsocial@germaniainsura...

I didn't like
  • Adjuster has not called in 10 days
#1054377
They do not pay claims. Metal roof damage and water leakage. Slow responce. Hateful claim rep. Never wanted to understand it was wind damage. He said screw backed out due to heat. ***. I will be changing insurance. Glad i found out i was paying for bad service. Stay...
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Anonymous
Anonymous

My mother's car was hit while it was parked in her garage and also her garage was damaged. The lady that hit her was covered thru Germania Insurance. 3 weeks since the accid...

Anonymous
Anonymous

I am still pissed. May 15th I will have a different insurance company. Would never recommend them to anyone.Look at their reviews. Wish I had.

1.0
#990234
Germania Insurance, will not pay out a claim. Incident happened in August. Company has changed reps often and is now now going to finish claim.
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GermaniaInsuranceCares
GermaniaInsuranceCares
Germania Insurance Verified Representative

We value your business and want to thank you for being a loyal, Germania policyholder. Thank you for bringing this negative experience to our attention. At Germania we want to...

1.0
#989190
I have had Germania Insurance since the late 80's and I have never filed a claim not on my home or my car. I recently filed my first claim in nearly 30 years of paying premiums. They first issued my check with the wrong mortgage company on the check. Then I ended up...
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GermaniaInsuranceCares
GermaniaInsuranceCares
Germania Insurance Verified Representative

We value our policyholders and would like to thank you for bringing this to our attention. We apologize that you’ve had this experience. In response we have adjusted our proce...

1.0
#960437
19 days and counting for my vehicle to be repaired. The adjuster has still not showed up at the body shop to approve the repairs. I have been hearing "He will be there tomorrow" for over a week now!! Accident occurred on Oct 28. Germanina insured driver stated to me...
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GermaniaInsuranceCares
GermaniaInsuranceCares
Germania Insurance Verified Representative

Thank you for bringing this to our attention. In an effort to protect one's privacy, we cannot discuss the details of a claim publicly. We understand your concerns, and as a r...

1.0
Marlin, Texas
#955584