Germania Insurance
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Germania Insurance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Germania Insurance has 1.2 star rating based on 31 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Germania Insurance to a friend or colleague.
- Rating Distribution
Pros: Our old agent - susie schertz, Timely and professional.
Cons: Getting screwed, Lack of service, Poor service all the way around.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Germania Insurance has 1.2 star rating based on 31 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Germania Insurance to a friend or colleague.
- Rating Distribution
Pros: Our old agent - susie schertz, Timely and professional.
Cons: Getting screwed, Lack of service, Poor service all the way around.Recent recommendations regarding this business are as follows: "DO NOT WASTE YOUR TIME OR MONEY WITH GERMANIA", "Don’t do it", "Yes just not the agency in Hondo", "I would not recommend".
Most users want Germania Insurance to offer a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Germania Insurance Reviews
"Insured with them 20 years never a bad experience"
I recently left because of the rates and I couldn't ignore the fact that I could get more coverage for less BUT they were always timely, professional and took...
"DO NOT USE GERMANIA...EVER"
We have had Germania Insurance for 22 years, including home, auto and life insurance, but that is about to change. Our annual home premium just jumped by 62%....
New York, New York
DO NOT USE GERMANIA...EVER
We have had Germania Insurance for 22 years, including home, auto and life insurance, but that is about to change. Our annual home premium just jumped by 62%.
We have not had a claim since Hurricane Ike in 2008. We did not flood, nor did we have any damage from either Harvey or Imelda.
Our Auto policies just jumped 28%, although we have not had an at-fault claim in 7 years.
We are currently fighting to get Germania to subrogate with Farmers Insurance after my wife was rear ended, but the other party has refused to cooperate.
I can't get Germania's claims department to call me back on the auto claim. My local agent, Mike Bayless in Lumberton was very unconcerned about the outrageous rate increases, once I FINALLY got him to return my calls.
User's recommendation: DO NOT WASTE YOUR TIME OR MONEY WITH GERMANIA
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lacking professionalism
Preferred solution: Full refund
User's recommendation: Don’t do it
Austin, Texas
Could not get a response Slow
The company it self is not the problem its seven oaks insurance in hondo that carries your logo terrible Bedside manners no return phone calls had to call main office to get help the ladies at the main office where ever you are are great lots of help for a first timer but the one in Hondo Texas is horrible with that said Iam looking for a different insurance agent can you help me so I dont have to deal with Hondo insurance Seven Oaks if I can deal with someone directly from germina I would appreciated it we have been with company for 11 years and would hate to part ways thank you for your time
User's recommendation: Yes just not the agency in Hondo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lack of professionalism
Preferred solution: Repremend worker
User's recommendation: I would not recommend
Canton, Texas
Lack of repairs
Kerrville, Texas
When their insured is 100% at fault, they try to hide
- Untr
- Untrustworthy
Preferred solution: Included in my review
Resolved: 30 days and counting
Germania accepted liability after 30 business days from the accident. Claim estimate was resubmitted.
Original amount paid out was lower than estimated, but a supplemental amount was submitted and approved the next day. This entire review though, could have been...
The next day Germania called and I gave them my statement. They've had all requested documents for 3+ weeks now. I have called multiple times and left multiple messages for a status of the claim. Apparently there is only one person that can determine liability, and she will not return any calls.
Basically they are trying to not take liability, EVEN WHEN THEIR DRIVER REAR-ENDED A STOPPED VEHICLE. Not sure how much more clear cut a case could be...
- Getting screwed
- Poor service all the way around
- Lack of service
Preferred solution: Pay for damages to my truck.
Firstly, I apologize for the delay in communications during the processing of your claim. If you are willing, will you please send more details including your full name and claim number to my direct e-mail at mmcelya@germaniainsurance.com?
I would like to escalate your situation to our claims senior leadership team to be addressed first thing tomorrow morning.
If not, is there anything else I can do for you at this time? Thank You.
Plano, Texas
Insured with them 20 years never a bad experience
They were always very good with my family, Sad to see so many complaints I never experienced any issues in 20 years. I am sincere this is not a fake review.
- Timely and professional
Thank you very much for taking the time to share your experience with Germania! We are glad to have loyal policyholders like yourself.
Fort Worth, Texas
Horrible,Awful,Oh God!
- Our old agent - susie schertz
- Kevin or the way this has been handled
Preferred solution: Our Vehicles Repaired
If there insurer is at fault they still find a loop hole and say it's not his fault
Worst company to work for. Managers play favorites and don’t know what they’re doing
San Angelo, Texas
Germania is who I thought they were
I forwarded Meagan my information of the as she requested. She was very helpful to me and said she would send my information for review by a Claim Rep.
for the company, which she did. I was later contacted by the Claim Rep. who had received my claim information to review, who's name was Brady. Brady treated me extremely well.
He is very patient, very kind, seems compassionate and understanding in his work, is honest, and quiet frankly, conducted himself so professionally, yet in such a kind and personable manner I was literally blown away. It is rare to find someone like him , in his position, who still has his demeanor, attitude, and outlook, even when dealing with their current customers, much less a former one...this is very rare to find these days. Brady asked me about my claim, what repairs I had done, what all I had purchased, and asked for a photo record and copies of info and of receipts regarding the claim, in which he them advised me he would honor my claim. I was so very appreciative and blown away by Brady, and who he is as a person, I was surprised that someone like him still cares and exist in this world.
I sent Brady the info requested by email.
I have not received further contact at this time, or the reminder of my claim reward as of yet, but anticipate I will. sincerely, Andrea
Replying to
Horror
We are sorry that we did not meet your expectations and are sad to see you go. If you would like to provide further information, or if there is anything we can do for you at this point or in the future, please feel free to e-mail me directly at gsocial@germaniainsurance.com.
Thank You. Meagan McElya Germania Insurance Marketing Department
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rate increase?
Insurance on 3 vehicles increased over 360.00/yr.
I have no claims and no violations.
I haven't had for years.
If anything my insurance should go down!
Plus the fact that my payments are EFT so they get their money on time, every time.
I go out of my way to be a great driver because of the nature of the insurance industry and this is how I get rewarded.
It's BS.
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Preferred solution: Price reduction
I just got my renewal and it went up again, I have no accidents, no tickets, nothing and I pay by the year in advance. I called agent and she said there was an increase for every one.
Ok, I accepted that.
The very next day I'm with a friend who has the same agent and she calls him to let him know his monthly payments are going down 23.00 per month because he's such a good customer! I really don't know what to think, but I'm changing insurance companies.
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Beware of people with Germania Auto insurance!
My car was hit and totaled by a young girl insured by Germania April 7, 2018. The young lady attempted to turn right on a two lane west bound road from the left hand lane but was unsuccessful when she ran into me in the right hand lane.
The girl claimed responsibility at the site.
The police cited her. The police report was definitive and responsibility assigned to her. The adjuster is spending all his time trying to assign blame to me. Delay after delay.
18 days later and they still have more excuses. They suggested that I file the claim on my insurance and incur the $1000 deductible. Nice offer but no thanks.
Not my fault and I can only imagine the difficulty of recovering my $1000 deductible once everything is closed.
Dealing with these clowns is an excerise in futility. I will be filing a complaint with the Texas Department of Insurance and suggest others affected do the same.
Preferred solution: payment for my vehicle
Totalled Vehicle
Our SUV was totaled. Germania has went back and forth on totaling or not totaling.
Communication has been very poor. Germania even though they have not paid off my SUV dropped my rent a car. So I am now paying a rent a car everyday waiting on them to pay off my suv. I have emails after emails and phones calls after phone calls trying to get this claim done.
Accident happen on May 28, 2018 and it is now July 9, 2018.
The company I carry 3 autos and home insurance with. Unless they change how that handle customers I will switching all my insurance and recommending my other family members and friends to so the same.
Preferred solution: Let the company propose a solution
Germania insurance left me with a bill $625 for a rental car due to them being unorganized and unethical. I have cancelled both home and auto insurances which was over $500 a month.
So they loss a customer and I will spend the rest of life persuading others to cancel germania.
Good job Germania. Hope the $600 theft was worth it.
Worst Experience
We are very sorry you had a negative experience. At Germania customer service is our top priority and we would like to help you in any way possible to resolve this issue. Please send an e-mail to gsocial@germaniainsurance.com at your earliest convenience with further details so we may better address the situation.
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Your comment is successfully posted.
We are sorry to hear about this situation, and want to help in any way we can. If you don't mind, please send an email directly to my inbox and I will be sure to escalate this issue to our claims senior leadership team.
My email is mmcelya@germaniainsurance.com.
Please include your claim number, full name, and contact information so that we can address this ASAP. Thank You.