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  • Dec 30, 2014
  • Auto Insurance
  • Cedar Park, Texas
  • Car Accident Claim
  • 216

Our car was hit by an individual insured with Germania. It has been a nightmare dealing with this company. the accident was on 12/13/14 and today is 12/30/14, we still have no check to get another car. The number we had, which we spoke to a representative has had a busy signal for the last 2 days. When I called the main number and went through 2 people, I found out that the original... Read more

Was this review helpful? 2 0

  • Oct 01, 2014
  • Property Insurance
  • Round Rock, Texas
  • Homeowers Insurance
  • 294

Been paying on homeowner insurance for 6 years and when I get a hole in my roof I am told that it is NOT covered. Roof was not properly put on when the covered patio was built. It was there when I bought the house. I am not a construction worker so how was I to know that eventually (6 years) the rain would rot the roof? They covered it when they insured the home and now they are not going to... Read more

Was this review helpful? 3 1

  • Sep 29, 2014
  • Auto Insurance
  • Rude Customer Service
  • 262

I'll start at the week before. My aunt made some policy changes on a wednesday so our rates would be lower. The next week on a Tuesday, I had a car accident. We called the accident in to make a claim only to find that the policy wasn't even on file yet. So we had to wait until the next day. So we called that Wednesday to check on the claim, but the claim wasn't filed either. Once we filed the... Read more

Was this review helpful? 2 0

  • Nov 18, 2013
  • Auto Insurance
  • Marble Falls, Texas
  • Renters Policy
  • 3
  • 3
  • 371

Was taking my Grill to the car wash and the strap snapped and the grill fell off of truck and was demolished. I had a renters policy and a home owners policy in effect at the time.. NO problem, should be covered.. NOT... has a named peril that states anything that falls off of truck or trailer isn't covered. Great coverage. A 4,000.00 dollar grill not covered. spoke with 3 other insurance... Read more

Was this review helpful? 3 4

  • Nov 03, 2013
  • Auto Insurance
  • Fraudulent Services
  • 352

BOGUS insurance company is GERMANIA and this agency is worst. Do NOT buy any kind of insurance from these GERMANIA companies unless you want to go thru hiring an attorney and pursuit a civil lawsuite to settle your claims. They will tell you that they have cancelled the policy without informing you when you call to file a claim. They are unprofessional, mercyless and ZERO in customer service. DO... Read more

Was this review helpful? 3 7

  • Oct 03, 2013
  • Property Insurance
  • Home Insurance
  • 321

Worked with a customer of mine on a claim. I have roofed 70% of houses on his street and neighbors. I was told by Germania that my customer could find someone in the paper that would roof the house for the amount they sent. My price was the same on all the houses. I would advise anyone/everyone to STAY AWAY from this company!!!!! I was also told to spray popcorn texture, however was not allowed... Read more

Was this review helpful? 2 3

  • Sep 24, 2013
  • Health Insurance
  • Health Insurance
  • 1
  • 1
  • 431

**DO NOT GET GERMANIA INSURANCE**I DON'T RECOMMEND GERMANIA INSURANCE** My mother had Germania insurance, an last March she was hit an killed!! My mother had bodily injury of $50,005/$100,005 and also underinsured/uninsured of $50,005/$100,005!!! Needless to say they're not paying anything!! Yet that's what she made her monthly payments for!! I don't recommend this insurance whatsoever.....you... Read more

Was this review helpful? 5 5

  • Jul 12, 2013
  • Property Insurance
  • Wichita Falls, Texas
  • Bad Customer Service
  • 329

I've been with Germania since '87 and until they changed their deductible policy thereby splitting it into 2 different categories of types of damage making the customer pay a percentage of the total amount of the home insured instead of the deductible I'd actually paid for, I thought they were the best. NOW - I cannot express my true feeling for how jacked around I feel. I put in a claim for... Read more

Was this review helpful? 4 9

  • Mar 20, 2013
  • Auto Insurance
  • Liability Denial
  • 2
  • 2
  • 289

Germania denied liability finally after 2 weeks, even though two witness stated that the other driver forced my daughter off the road causing her to hit a light pole which in turn fell on her car. The police officer at the scene clearly reported the fault with the other driver. The agent denied liability because their client didn't actually make contact with our daughter's car. The agent... Read more

Was this review helpful? 2 10

  • Sep 18, 2012
  • Auto Insurance
  • Houston, Texas
  • Car Insurance
  • 318

Missed one payment. Dumped me to Progressive. Didn't offer to let me make the payment right away nothing. No warning nothing but a cancellation of policy. 14 months later I get email that I didn't contact them about reinstatement. It's all my fault. Yes it is. I did miss the payment. My fault. I just over looked it sorry Germania I happen to be human and make some mistakes once in a while. The... Read more

Was this review helpful? 3 8

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